Before purchasing any digital product from Kids Worksheet Store, please read and understand our “Refund and Digital Product Delivery Policy” carefully. By proceeding with your purchase, you acknowledge that you have reviewed our policy and understand the conditions regarding digital product delivery, refunds, and technical support.
If you have any questions before purchasing, please contact us for clarification.
At Kids Worksheet Store, our priority is to ensure that every customer receives the digital product they have purchased.
Digital Product Delivery
After successful payment, customers will receive access to the purchased PDF worksheet through a download link or another available digital delivery method.
If a customer experiences any difficulty downloading or accessing a purchased product, we will make reasonable efforts to resolve the issue. Where necessary, we may resend the PDF by email or provide an alternative download link.
When Is a Refund Available?
If we are unable to deliver the purchased PDF despite reasonable efforts to resolve the issue, the customer may request a full refund of the amount paid.
General Refund Conditions
Since our products are downloadable digital files, refunds are generally not provided solely because a customer changes their mind, purchases by mistake, or decides that the product does not meet their personal preferences after purchase.
However, if a file is defective, materially different from its description, or affected by another genuine issue, customers may contact us for assistance. Such requests will be reviewed and handled in accordance with applicable consumer protection laws.
Duplicate Payments
If a customer is charged more than once for the same order, the customer may contact us so that we can verify the transactions and arrange an appropriate resolution.
Refund Processing
Where a refund is approved, we will initiate it through the original payment method where possible. The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider or bank.
Contact Us
For delivery problems, payment issues, or refund requests, please contact us using the support details provided on our website. Please include your order or payment reference so we can assist you efficiently.